01 / Choosing your direction
AI product or bespoke system?
Look beyond the feature list. Work out what fits, what needs connecting and where custom design earns its place.
A practical way to compare your options.
BotFlow Lab field notes
Good questions.
Better decisions.
Practical guides for making AI useful. Choose the right starting point, organise what matters and keep people in control.
Explore the guides For the decisions before the build.Start exploring
Choose your next question.
Clear explanations. Useful questions.
Something to take into your work.
02 / Preparing your knowledge
Is your knowledge ready for an assistant?
Six questions about trusted sources, ownership, boundaries and correction — before you build.
A clearer picture of what to put in place.
Take it into your work
Before you choose any tool.
Three things worth making clear, whatever you build next.
Name the work.
Describe one recurring task, the person doing it and the result they need.
Define a useful result.
Include the awkward cases. What would make an answer or action unusable?
Keep an owner.
Decide who reviews the work, maintains the information and handles exceptions.